Here’s the short story. I created a short (4 minute) video answering this question: What is usability? I’ll be the first to admit that it isn’t perfect but I care much more about getting the information out to people than getting the video perfect. Makes sense, right? If you don’t have time to watch I talk about [...]

On June 16th I wrote a blog entry about my time at UPA 2008. When I was there I had the opportunity to attend several presentations. The best one was Take the Next Steps to Persuasive Design. It was done by Spencer Gerrol (Human Factors International) and Kim Snedaker (AAA). Spencer and Kim explained the difference [...]

The Future of Usability is Mobile is an article I wrote for Apogee. “People are very accustomed to getting the same information in multiple formats and devices: email, web, print, PDF, mobile phone, TV, radio. Yet this information is not the same in each of these contexts. You can’t click on a link in a radio [...]

I’m very happy to say that on Tuesday, June 16th I’ll be at the 2008 Usability Professionals Association (UPA) Conference in Baltimore, Maryland. I’ll be presenting with Daniel Szuc and Paul Sherman. Here’s what we’re covering: Make Yourself Heard! Selling User Experience in Your Organization Here’s the abstract… “When it comes to selling user experience(UX) processes, methods and [...]

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It’s been a very, very long time since I last posted to WebWord. It was in the middle of January this year. So that’s about three months. So much for frequent blog postings. Ugh! I’d like to give you a quick update on what I’ve been up to the last three months. First, I finally took [...]