Customer Experience Whitepapers

Change Sciences has an archive of best practices whitepapers they've produced. Free registration required. Topics include writing for the web, navigation and orientation, search, checkout, user registration, and two interesting 'design paradoxes' articles. Most interesting to me is the recent task design article, and the two older, but still valuable ROI & Investing in User Experience papers.

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Trivial, banal.

Pass on reading these 'white papers.' Poorly realized and written, these one pagers need refinement, more detail and examples, and thought.