Free Forrester Paper - web usability downfalls; personas; more

Forrester Research has made their TechStrategy Brief Web Sites Continue to Fail the Usability Test available for guest users on the site. For the price of your time signing up for a guest account, you'll get a 7 page article they would normally charge $200 or more for. Don't be deceived by the title - the paper addresses more than usability testing, and is a good-but-brief introduction to personas and scenarios from a recognized industry source (good for the boss or a client - you might want to download the 'briefcase' - a zip file with the PDF article, some source data, and ready-made slides).