Tony Byrne has written an article on software-as-a-service models for CMS products. To quote: As a buyer you should understand that contracting with a supplier simply to host and customize traditional software is not the same thing as working with...

Intranet teams need to use their time wisely. It is very easy to fall into the trap of dealing with urgent requests and problems, never actually making any progress. Effective intranet teams must plan up front how they will spend...

The design of public websites, particularly when they have a marketing or branding role, is vital. In these cases, a team of experienced graphic designers and front end developers work hard to create polished and beautiful designs. When it comes...

There is a lot of work involved in redeveloping and relaunching an intranet or website. The project management challenges start early, and it is easy to overlook the time (and effort) needed to migrate the content from the old to...

HDR: Down the river to the Castle Tower Yesterday we drove from Prague down to Cesky Krumlov, in South Bohemia. This is a picture-perfect town, perching on rocky outcrops and hemmed in by the winding river. This is a...

Panorama: From the pews to the frescoes I've now spent several days in Prague, in the Czech Republic, taking a holiday at long last. This is a tremendously beautiful city, even when it's packed with tourists. This was the...

Jared Spool has written an article on producing great search results. To quote: When creating a search results page, it's unfortunately too easy to produce an ineffective design. We know this because, in the course of our research, we've studied...

Jared Spool has written several articles on what he calls a Weighted Differences Matrix. From part 1: The process we’d use is to compare the designs side-by-side and list the differences. A method I’m fond of is to do the...

Richard Dennison has asked whether it is better to recreate or integrate web 2.0 services within the organisation. To quote: The balance between recreating and integrating I think is going to be what makes or breaks our internal social media...

Britt Parrott has written an article on integrating social media into a web content strategy. To quote: Any individual or organization that sells products or offers services should value open communication as a goal. If your client or company does...

Michael Hawley has written an article on preparing for user research interviews. To quote: Interviewing is an artful skill that is at the core of a wide variety of research methods in user-centered design, including stakeholder interviews, contextual inquiry, usability...

As mentioned in my last post, I'll be running a workshop in Denmark in September (before heading across to present at KMWorld & Intranets in San Jose). I'd like to make the most of the 24-hour flight from Australia to...

In September I'll be presenting a two-day intranet workshop in Denmark (17-18 September 2008). Organised by IntraTeam, this is going to be a great event, for both novice and experienced teams. A wide range of topics will be covered, including...

Craig Thomler has written a post about choosing social networking tools. To quote: I apply some fairly rigorous criteria. Any system must: Meet W3C, Federal, Department and Agency web standards Support at least AA accessibility (and preferably AAA) Meet our...

Ok, so we thought with only 3 weeks lead-time, a room with space for 200 would be enough. We were wrong. :-) As of this morning, the Presentation Zen session in Sydney run by Garr Reynolds has sold out. It's...

Andrew McAfee has written up a list of frequently asked enterprise 2.0 questions. To quote: As I’ve talked with many different audiences over the past two years about Enterprise 2.0, I’ve noticed that the same questions keep coming up, and...

Kas Thomas has raised some questions about the value of best bests in a search engine. To quote: Not everyone thinks the "best bets" mechanism is a good idea. The problem is that, fundamentally, it's a hack. It's arguably the...

Avi Rappoport has written about the long tail and short head of search. To quote: The term "Long Tail" was popularized by Chris Anderson in his book and web site of the same name to describe the successful business model...

Janus Boye has written about the release of JSR 286, the latest portlet standard. To quote: Standards generally go missing in this marketplace, but judging from the very limited attention this new version of the portlet spec has received, it...

I had the pleasure of catching up with Patrick Lambe when he was in town last week. Best yet, he provided me with a copy of their brand-new KM Method Cards. 80 cards in total, these cover a huge range...